Original Art: If you are not satisfied with you art within 10 calendar days from receipt, you may return your art for a full refund. Product must be in original packaging and not damaged. Customers will be responsible for return shipping only. Email hello@jeanettebergstrom.com to set up your return. If 10 calendar days has lapsed since the delivery, we unfortunately cannot offer you an exchange or store credit.
Art Prints: All sales are final. We do not offer refunds as all prints are "made to order". However, if your prints meet the "Exchange requirements" you can exchange an Art Print for another print of equal or greater value, or for store credit within 10 calendar days from the date of delivery. If the period of 10 days has lapsed since the delivery, we can't, unfortunately, offer you an exchange or store credit. Art Print orders can only be cancelled if the print has not been printed yet, as all prints are "made to order". Prints are sometimes printed immediately so there is no guarantee you will be able to cancel your print order. Email hello@jeanettebergstrom.com for more information.
Sale Products: All sales are final. Cancellations, exchanges and refunds are not available.
Exchange requirements: The following criteria must be met to qualify for an exchange: Product must be in original packaging. Product must not be damaged. In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue an exchange. Proof of purchase: To complete your exchange, we require a receipt, purchase order or other proof of purchase then email hello@jeanettebergstrom.com to set up exchange. Please note that without the aforementioned proof of purchase, we will not do an exchange. Sale and clearance items: Only regular priced items may be exchanged, unfortunately sale or clearance items cannot be exchanged. Shipping items: In order to return an order, you must contact us first. You will be responsible for paying for the shipping costs with regard to the item(s) that you are returning for an exchange, as well as the shipping costs for the new item(s). We will not refund the shipping costs. You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to re-sell the item, then we may reject an exchange.